As a member of the Guardians of the Arches Insurance Scheme you and your staff have free access to our Employee Support & Wellbeing Programme.

The aim of the Professional Help Employee Support Service is to provide high-quality support to members of the Guardians of the Arches in order to improve well-being and prevent or mitigate the negative impact on mental and physical health of unsupported work and personal life stresses. The service is based on the principles of emotional first aid and offers advice and support, a common-sense based sounding board and allocation into appropriate counselling provision where this is identified as being wanted and needed.

Inclusive services provided:

• - Initial call (or call back) with assessment, advice and support where needed.
• - Onward referral (internally or externally)
• - Ad hoc telephone support

• - Email enquiry and correspondence
• - Pre-booked and ad-hoc email support
• - Onward referral (internally or externally)

Additional Services Available:

• - Sessions of up to 60 minutes of face to face counselling at a venue to be agreed between the counsellor and client (available across the UK) – £50 per session plus VAT payable 24 hours in advance of the session.
• - Sessions of up to 60 minutes of face to face counselling via Webcam/Facetime – £45 per session plus VAT payable 24 hours in advance of the session.
• - Sessions of up to 60 minutes of telephone counselling – £40 per session plus VAT payable 24 hours in advance of the session.